Terms & Conditions
Booking Terms and Conditions
Thank you for choosing to stay with us at Knights Court Hotel, Great Yarmouth. We look forward to welcoming you to our hotel. Please read our terms and conditions of booking below and note that reservations are made and accepted on these terms. The owners reserve the right to refuse a booking.
The price of your stay will be confirmed by us at the time of booking. Prices include breakfast and VAT for a maximum of 2 guests per room (with exception to family rooms).
Breakfast is served: Monday– Friday 7.30-9.30am and Saturday, Sunday and Bank Holidays between 8.30-10.00am. We will do all we can to accommodate earlier breakfast if this is required.
When booking direct with the hotel a non-refundable deposit is payable on booking to secure your booking. The deposit should be made by credit or debit card, or direct to our bank account. We use a 24hr grace period for the payment of the non-refundable deposit to allow guests to cancel without charge. Unless your reservation is cancelled within 24hrs of booking or is subject to national restrictions that mean the booking cannot take place, the non-refundable charge will stand and forms part of a legally binding contract between us. The balance of your reservation will be taken from your nominated card on the day of your arrival with us in Great Yarmouth. We accept payment by cash, BACS, debit card or credit card, we do not accept cheques.
Cancellations must be notified in writing by post or email and will only be effective when it is received by us in writing 48 hours prior to the arrival date. Cancellations after arrival and no shows are subject to payment in full of the full value of the accommodation reserved, less the deposit already paid. Please note that once a reservation has been made any curtailment or reduction of days within 48 hours of arrival or after arrival, you will remain liable for the full cost. Reservations cancelled in excess of 48 hours before arrival date will incur no further penalty other than the forfeiture of the deposit paid.
We strongly suggest guests take out travel insurance for short breaks and holidays in the UK to cover themselves against cancellation charges and to protect themselves against possible loss due to any unforeseen circumstances such as illness, adverse weather conditions, traffic delays, etc. It is your responsibility to check that the insurance you purchase is adequate for your needs.
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.
Your accommodation will be available to you to check-in between 3-8pm on the day of arrival and later arrivals must be pre-arranged. Please note that we may not be able to accommodate you if you arrive earlier than the agreed time as your room may not be ready.
Please be ready to leave the accommodation by 10.30am on the day of departure, unless otherwise arranged. We will provide you with an invoice, payable on departure for any additional services you may have used during your stay.
On check-in guests will be asked to register and a note made of car registration numbers. Registering is a legal requirement and applies to all guests under the Immigration (Hotel Records) Order 1972 (as amended) and for insurance and fire precaution purposes.
The Knights Court Hotel Bar is open for all guests and their visitors and licenced until 11pm each day. We ask that visitors using the bar depart the hotel at 11pm.
Guests will be issued with a front door and bedroom door key on check-in. One set of keys will be issued per room. Lost or failure to return keys and fobs will be charged at £50 to cover the cost of replacing keys.
Knights Court Hotel has a strict no smoking policy and we would kindly ask that there is no smoking inside the hotel. Should a smoke alarm go off as a result of smoking, guests will be charged £50 to cover insurance costs.
We respectfully ask that guests do not bring food or drink, especially takeaways, into the hotel to consume unless with prior agreement from the management.
There is free on-site parking for guests at the front and the rear of the hotel.
If you or any member of your party has any mobility problems, please discuss any special requirements with us before booking.
In the interest of your own safety you should check where the locations of the fire alarms are in relation to your room. There are Fire & Emergency Rules inside of your room with which we respectfully suggest that you familiarise yourself. ALL FIRE ALARMS MUST BE CONSIDERED AS EVIDENCE OF A FIRE AND YOU SHOULD ACT ACCORDINGLY UNTIL YOU ARE INFORMED TO THE CONTRARY. In the event that you hear the fire alarm the assembly point is at the front of the house.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment to the registered address.
Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers.
